FAQ
Frequently Asked Questions
Helpful information about bakeware, pastry tools, orders, shipping, returns, refunds, and customer support.
Who operates Lorvqi?
Lorvqi is operated by Beijing Yaomiao Culture Media Co., Ltd.
What does Lorvqi sell?
We offer bakeware, pastry tools, cake-decorating accessories, cooling racks, kitchen scales, and ingredient-storage products.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about pan dimensions before ordering?
Yes. Contact customer support with the exact product name and the dimensions or capacity details you would like clarified.
Are all lids or covers oven safe?
No. Oven suitability should only be assumed when it is specifically stated for the product.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if a pan, stand, or acrylic cover arrives damaged?
Contact us promptly with your order number and clear photographs of the item and packaging so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.